Assistance
Two levels of support for your clients during their trip. Basic Assistance is always included; Plus Assistance adds a more personalised and proactive point of contact.
Basic Assistance
Our Basic Assistance provides support with the organisational and logistical aspects of the trip during working hours, from 9:00 AM to 7:00 PM.
It includes:
- Phone and WhatsApp assistance during working hours
- Support with travel arrangements and logistics throughout the trip
- Coordination with hotels, transfers and local suppliers when needed
- Assistance with organisational changes or issues related to the itinerary
Please note: Basic Assistance covers organisational and logistical matters only. Any technical issues with the bicycle are handled directly by the local bike rental partner. In case of a medical emergency, travellers should contact the local emergency services. Emergency numbers and useful contacts will be provided before the trip.
Plus Assistance
For travellers looking for a more personalised level of support, Plus Assistance includes everything covered by Basic Assistance, with additional support throughout the trip.
It includes:
- Welcome contact: a personal phone call or WhatsApp message at the beginning of the tour to make sure everything is running smoothly
- Additional service support: assistance with booking or arranging restaurants, transfers, activities and other services during the trip
- Personalised local recommendations: suggestions based on the travellers’ interests, preferences and the local conditions
- Weather-related support: alternative activities and suggestions in case weather conditions affect the planned itinerary
Plus Assistance is designed to give travellers an extra point of contact during their trip, with a more personalised and proactive approach. It is available during working hours and does not provide 24/7 support.